Datamini Technologies India Limited has over twenty two years of experience in the IT hardware service and support space. With a combination of on-site service, telephonic assistance and web support, the service team ensures cost reduction for customers while achieving demanding SLAs. Today we are servicing the end-users, Government customers; business partners with experienced, trained and qualified staff . Support is provided through our website, on-site engineer’s and well established Authorized Service Partner networks at various locations across the country. All our products are also available with range of RTB warranty, which comes with one/ two/ three year options as per the customer requirement. We have service centers at following locations:
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Andhra Pradesh
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Bangalore
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Chandigarh
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Chennai
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Chhattisgarh
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Delhi
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Hyderabad
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Indore
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Kolkata
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Mumbai
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Pune
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Raipur
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Vijaywada
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Rajasthan
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Uttar Pradesh
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Karnataka
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For detailed list of collection/service centers please click here.
For corporate customers we offer the following customized services at minimal cost –
End to end support.
Buffer spares / units can be made available on site to reduce the downtime.
Deployment of engineers on site whenever required.
KEY STRENGTHS OF DATAMINI SUPPORT
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Highly skilled team of people, technology and tools.
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Matured and Proven Business and Quality Processes using world class tools and ISO standards.
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Commitment toward Quality and Service.
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Flexible towards customer needs.
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Focus on the customer deliverables.
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Efficient Operational Model for better Value for Money; and adaptable approach geared to the needs of each specific client with complete transparency.
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Proven experience in commercial markets and government industries.
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Enhanced Customer Relationship Management through Professional team.
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We adhere to a strict escalation matrix, as shown below, to ensure excellent support in minimal turn around time
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Online customer service
Email oriented tech support to ensure faster communication and prompt response. Email us your queries and grievances to service@datamini.co.in. We will make sure to respond immediately.
To log a complaint please contact us through the following
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Toll free number - 1800224002
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Email – service@datamini.co.in
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Service support - 022 – 28290136 / 28290137
Service Center Address:
Datamini Technologies (India) Ltd
Plot No. 37, GDDIDC, Dabhel,
Daman Industrial Estate,
Daman 396215
Response time
Within 4 working hours on working day.
Resolution time
Metro City – 12 days
Other City - 15 days
Datamini scope of warranty is as follows
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Datamini supplied products are covered with one year RTB warranty services from date of purchase.
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For RTB warranty it is responsibility of the customer to return the device to the service center in the event that it requires a repair
