Datamini Technologies India Limited has over twenty two years of experience in the IT hardware service and support space. With a combination of on-site service, telephonic assistance and web support, the service team ensures cost reduction for customers while achieving demanding SLAs. Today we are servicing the end-users, Government customers; business partners with experienced, trained and qualified staff . Support is provided through our website, on-site engineer’s  and well established Authorized Service Partner networks at various locations across the country. All our products are also available with range of RTB warranty, which comes with one/ two/ three year options as per the customer requirement. We have service centers at following locations:

  • Andhra Pradesh

  • Bangalore

  • Chandigarh

  • Chennai

  • Chhattisgarh

  • Delhi

  • Hyderabad

  • Indore

  • Kolkata

  • Mumbai

  • Pune

  • Raipur

  • Vijaywada

 

For corporate customers we offer the following customized services at minimal cost –
End to end support.
Buffer spares / units can be made available on site to reduce the downtime.
Deployment of engineers on site whenever required.


KEY  STRENGTHS OF DATAMINI SUPPORT

  • Highly skilled team of people, technology and tools.

  • Matured and Proven Business and Quality Processes using world class tools and ISO standards.

  • Commitment toward Quality and Service.

  • Flexible towards customer needs.

  • Focus on the customer deliverables.

  • Efficient Operational Model for better Value for Money; and adaptable approach geared to the needs of each specific client with complete transparency.

  • Proven experience in commercial markets and government industries.

  • Enhanced Customer Relationship Management through Professional team.

  • We adhere to a strict escalation matrix, as shown below, to ensure excellent support in minimal turn around time
     

Online customer service

Email oriented tech support to ensure faster communication and prompt response. Email us your queries and grievances to service@datamini.co.in. We will make sure to respond immediately.

 

To log a complaint please contact us through the following

Service Center Address:
Datamini Technologies (India) Ltd
Plot No. 59, 1st Floor, TTC Industrial Area,
MIDC, Mahape,
Navi Mumbai – 400709


Response time

Within 4 working hours on working day.

Resolution time
Metro City – 12 days
Other City - 15 days


Datamini scope of warranty is as follows

  • Datamini supplied products are covered with one year RTB warranty services from date of purchase.

  • For RTB warranty  it is responsibility of the customer to return the device to the service center in the event that it requires a repair


 

© Datamini Technologies (India) Ltd