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Datamini Technologies India Limited has over twenty two years of experience in the IT hardware service and support space. With a combination of on-site service, telephonic assistance and web support, the service team ensures cost reduction for customers while achieving demanding SLAs. Today we are servicing the end-users, Government customers; business partners with experienced, trained and qualified staff . Support is provided through our website, on-site engineer’s  and well established Authorized Service Partner networks at various locations across the country. All our products are also available with range of RTB warranty, which comes with one/ two/ three year options as per the customer requirement. We have service centers at following locations:

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  • Andhra Pradesh

  • Bangalore

  • Chandigarh

  • Chennai

  • Chhattisgarh

  • Delhi

  • Hyderabad

  • Indore

  • Kolkata

  • Mumbai

  • Pune

  • Raipur

  • Vijaywada

  • Rajasthan

  • Uttar Pradesh

  • Karnataka

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For detailed list of collection/service centers please click here.

 

For corporate customers we offer the following customized services at minimal cost –
End to end support.
Buffer spares / units can be made available on site to reduce the downtime.
Deployment of engineers on site whenever required.


KEY  STRENGTHS OF DATAMINI SUPPORT

  • Highly skilled team of people, technology and tools.

  • Matured and Proven Business and Quality Processes using world class tools and ISO standards.

  • Commitment toward Quality and Service.

  • Flexible towards customer needs.

  • Focus on the customer deliverables.

  • Efficient Operational Model for better Value for Money; and adaptable approach geared to the needs of each specific client with complete transparency.

  • Proven experience in commercial markets and government industries.

  • Enhanced Customer Relationship Management through Professional team.

  • We adhere to a strict escalation matrix, as shown below, to ensure excellent support in minimal turn around time
     

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Online customer service

Email oriented tech support to ensure faster communication and prompt response. Email us your queries and grievances to service@datamini.co.in. We will make sure to respond immediately.

 

To log a complaint please contact us through the following

Service Center Address:
Datamini Technologies (India) Ltd
Plot No. 37, GDDIDC, Dabhel,

Daman Industrial Estate,

Daman 396215

Response time

Within 4 working hours on working day.

Resolution time
Metro City – 12 days
Other City - 15 days


Datamini scope of warranty is as follows

  • Datamini supplied products are covered with one year RTB warranty services from date of purchase.

  • For RTB warranty  it is responsibility of the customer to return the device to the service center in the event that it requires a repair


 

Service_Escalation_Matrix.jpg

© Datamini Technologies (India) Ltd 

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